Boulevard Veterinary
Client Care Specialist
Best patient and client care is our first, and arguably most important core value at BLVD Vet, and our client care specialists are integral to us accomplishing that! If you’re amazing at building relationships, being a task-master, and making people feel welcome, heard, and cared for then we’d love to hear from you!
Join the BLVD Team!
Our ideal candidate thrives in a fast paced environment, loves engaging with people from a multitude of backgrounds, and leads with a helpful, "can-do" attitude. A dedication to teamwork and an eye for detail are a must. As we are a growing company, there will be opportunities for professional development and leadership roles. In addition, a joyful team culture is very important to us. We like to have group events at local venues to take the time to strengthen our bonds and have fun!
Qualifications:
High school diploma/GED Required
1-2 years of veterinary office or pet care industry experience preferred.
Customer service experience is strongly preferred.
Appointment scheduling, administrative, and clerical experience preferred.
Required Knowledge, Skills, And Abilities
(Including, but not limited to)
Well developed interpersonal skills and ability to effectively communicate with clients and coworkers in a professional and productive manner.
Ability to calmly and safely interact with dogs and cats.
Excellent attention to detail and task management.
Able to multitask throughout the day while maintaining an organized workspace.
Ability to efficiently transition between and manage in person, phone and email client communications.
Working knowledge of Google Suite Applications, electronic health record systems, scheduling software.
Proficient at typing and transcribing information accurately and efficiently.
Professional and polite phone etiquette.
Professional, polite, and grammatically correct written communication skills.
Ability to learn and memorize common veterinary medical terminology and routine small animal wellness protocols.
Training consists of being paired with 1 or 2 experienced client care specialists for 4 weeks to get accustomed to the protocols at BLVD Vet and ensure you have the skills you need to succeed. This is not a “sink or swim” culture - we want to set you up for success with individualized training and attention. Efficiency and hard work are expected but you will be supported by modern, cloud-based practice management software, and an engaged management team.
If you have any questions about joining the BLVD Team, please email: careers@blvd.vet
Benefits & Perks
4 Day Work Week
Schedule released 1 month in advance
Medical, Vision, and Dental Insurance (BCBS of IL) - 80% of which is covered by BLVD
Short & Long Term Disability - 100% Employer Covered
Basic Life Insurance
Lifestyle Spending Account: $600/year
401k with up to 4% Match
Generous PTO
STO 40 hours
Mental Health Time Off 20 hours
Volunteer Time Off 10 hours
Closed Holiday Hours 20 hours
Paid Parental Leave 160 hours
Paid lunch breaks
Bi-Annual reviews
Generous CE Stipend for Every Role
CVT Education Reimbursement up to $8,000 for Technicians
High Quality Scrubs and Jacket provided